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Frequently Asked Questions

1IS THERE A CUT OFF TIME FOR ORDERING?
The COVID-19 situation has caused a higher demand for larger online orders therefore we have suspended same day pick up. We have also had to make changes to operate within the new health guidelines and to maintain sufficient stock levels in our stores. Our current online order system will prompt you upon checkout to choose the next available pick up date. Please note that we have had to limit the amount of pick ups per day to allow sufficient time to fill orders. We appreciate your patience and understanding. Please check individual store hours here: https://mytbones.com/locations/ .

.All stores are closed Thanksgiving Day, Christmas Day, Boxing Day and New Year's Day.

2WILL YOU BE OFFERING DELIVERY OR SHIPPING FOR ONLINE ORDERS?
We are exploring options for providing order deliveries in the Okanagan communities that have a T-Bones location. As of April 2020, we are starting home deliveries in the Kelowna area. For more information about deliveries, please go to our Delivery FAQ page https://mytbones.com/delivery-faq/ .

3CAN I PAY FOR MY ORDER ONLINE?
We are currently not accepting payment for orders online. Future development of our online store may include online payment, however, at this time it is order online and pay in-store. Please go directly to the till when you arrive and provide your name to the server.
4WILL I BE NOTIFIED WHEN MY ORDER IS READY FOR PICK UP?
Yes, you will receive an email when your order status has been changed to Completed. Please check your Junk or Spam folders as sometimes the emails may end up there instead of your inbox, even if you have marked mytbones.com as a safe sender.
5IS THERE A SPECIAL ONLINE ORDER PICK UP COUNTER DURING THE COVID-19 SITUATION?
We now offer curbside pickup for online orders and freezer packs. You can call the store upon arrival and one of our team members will meet you at your vehicle with your order and a wireless payment device for payment via debit, Mastercard, Visa or Tbones Gift Card.
6WHAT IF I FORGOT TO ADD SOMETHING TO MY ORDER OR NEED MORE ITEMS THAT AREN'T AVAILABLE ONLINE?
You can add more items to your order when you arrive at the store. Your online order will be saved in our system and we can easily add more items to the sale before you pay.
7WHY WAS MY ORDER TOTAL AT THE STORE DIFFERENT FROM THE ONLINE TOTAL?
Your online order total will be an estimate as the actual prices of some items may vary depending on weight and/or sale dates. Items priced by weight can vary in size and your cart total will be an estimate. Ordering sale items after the 2pm cut off time on the last day of an ad may also result in a different price if picking up your order after the sale ends. Also, some products may no longer be available when your order is being prepared.
8CAN I PLACE AN ONLINE ORDER FOR PICK UP ON A FUTURE DATE?
Yes, you will be prompted to select a pick up date before you submit your order.
9WHY CAN’T I FIND A SPECIFIC ITEM ONLINE THAT IS AVAILABLE IN-STORE?
We are aiming to provide our online customers with the largest assortment of items available at all locations, however, select items may not be available for purchase online. If there is a specific item that you would like to purchase but can’t find it online, please let us know by contacting the location where you wish to pick up your order or including your request in the special instructions section before you submit your order. Individual store contact details can be found at https://mytbones.com/locations/. We hope to expand our selection in the future and appreciate your patience as we continue to build our online store.
10CAN I BUY A GIFT CARD ONLINE?
Gift cards will be available to purchase online in the near future. You can contact a T-Bones location to inquire about our current procedure to purchase a Gift Card over the phone.
11HAD A FANTASTIC EXPERIENCE IN STORE OR ONLINE?
Please tell your friends, family and co-workers about us! We love to hear about your experiences too! Google reviews are always appreciated too!
12NOT SATISFIED WITH YOUR IN-STORE OR ONLINE SHOPPING EXPERIENCE?
Please contact us directly and give our team the opportunity to make you happy!
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Online Ordering Suspended

Due to very high demand and limited stock, online ordering has been suspended until further notice. We will turn the online ordering service on again once we are confident that we can replenish our stock sufficiently and regularly. We welcome you to come into the stores so we can prepare your orders for you and help you decide on suitable substitutions where necessary.

Thank you for your understanding and we apologize for the inconvenience to our loyal customers. We appreciate your support.

• Pre-order your fresh Thanksgiving turkey, ham or turkey breast roast. Simply click link below to get started!

• We are open daily to serve you with proper social distancing and other protective measures in place.

• ALL STORES ARE OPEN FROM 10:00 AM - 6:30 PM DAILY. Holiday Hours: Sun Oct 11th 10am-4pm, Mon Oct 12th Closed

• Our staff are working extra hard to serve you. We appreciate your patience during these extraordinary times.
NOW TAKING TURKEY ORDERS!