Frequently Asked Questions

The COVID-19 situation has caused a higher demand for larger online orders therefore we have suspended same day pick up. We have also had to make changes to operate within the new health guidelines and to maintain sufficient stock levels in our stores. Our current online order system will prompt you upon checkout to choose the next available pick up date. Please note that we have had to limit the amount of pick ups per day to allow sufficient time to fill orders. We appreciate your patience and understanding. Please check individual store hours here: https://mytbones.com/locations/ .

.All stores are closed Thanksgiving Day, Christmas Day, Boxing Day and New Year's Day.

We do not have delivery or shipping options at this time.

We are currently not accepting payment for orders online. Future development of our online store may include online payment, however, at this time it is order online and pay in-store. Please go directly to the till when you arrive and provide your name to the server. Curbside pick up is available upon request (call your local store to arrange).

Yes, you will receive an email when your order status has been changed to Completed. Please check your Junk or Spam folders as sometimes the emails may end up there instead of your inbox, even if you have marked mytbones.com as a safe sender.

We now offer curbside pickup for online orders and freezer packs. You can call the store upon arrival and one of our team members will meet you at your vehicle with your order and a wireless payment device for payment via debit, Mastercard, Visa or Tbones Gift Card.

You can add more items to your order when you arrive at the store. Your online order will be saved in our system and we can easily add more items to the sale before you pay.

Your online order total will be an estimate as the actual prices of some items may vary depending on weight and/or sale dates. Items priced by weight can vary in size and your cart total will be an estimate. Ordering sale items after the 2pm cut off time on the last day of an ad may also result in a different price if picking up your order after the sale ends. Also, some products may no longer be available when your order is being prepared.

Yes, you will be prompted to select a pick up date before you submit your order.

We are aiming to provide our online customers with the largest assortment of items available at all locations, however, select items may not be available for purchase online. If there is a specific item that you would like to purchase but can’t find it online, please let us know by contacting the location where you wish to pick up your order or including your request in the special instructions section before you submit your order. Individual store contact details can be found at https://mytbones.com/locations/. We hope to expand our selection in the future and appreciate your patience as we continue to build our online store.

Gift cards will be available to purchase online in the near future. You can contact a T-Bones location to inquire about our current procedure to purchase a Gift Card over the phone.

Please tell your friends, family and co-workers about us! We love to hear about your experiences too! Google reviews are always appreciated too!

Please contact us directly and give our team the opportunity to make you happy!